Privacy Policy
Last updated: 02-02-2026
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, AI Call Assistant platform, and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We may collect information that you voluntarily provide, including:
- Name, email address, phone number, and company details
- Account credentials and preferences
- Business information used to configure the AI Call Assistant
- Communications with us, including support requests
1.2 Call Data
When using the Service, we may process:
- Call metadata (date, time, duration, call status)
- Call recordings (where enabled)
- Call transcripts and summaries generated by the AI
You are responsible for ensuring that callers have provided all legally required consents for call recording and data processing.
1.3 Automatically Collected Information
We may automatically collect:
- IP address, browser type, device information
- Usage data, logs, and analytics
- Cookies and similar tracking technologies
2. How We Use Information
We use collected information to:
- Provide, operate, and maintain the Service
- Process calls, generate transcripts, and display analytics
- Improve platform performance and features
- Communicate with you regarding your account or support requests
- Enforce our Terms and Conditions
- Comply with legal obligations
3. Legal Basis for Processing
Where required by law, we process personal data based on:
- Your consent
- Performance of a contract
- Improve platform performance and features
- Legitimate business interests
- Compliance with legal obligations
4. Data Sharing and Disclosure
We do not sell personal data.
We may share information only with:
- Trusted service providers who assist in operating the Service
- Legal authorities when required by law or legal process
- Third parties in connection with a merger, acquisition, or asset sale
All service providers are contractually obligated to protect your data.
5. Data Retention
We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
You may request deletion of your data, subject to legal and operational requirements.
6. Data Security
We implement reasonable technical and organizational measures to protect data. However, no system is completely secure, and we do not guarantee absolute security of your information.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of data
- Restrict or object to processing
- Request data portability
Requests can be submitted via the contact information below.
8. International Data Transfers
Your information may be processed and stored in countries other than your own. By using the Service, you consent to such transfers, subject to applicable data protection laws.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Service. You may control cookie preferences through your browser settings.
10. Children’s Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of the updated policy.
13. Contact Information
If you have questions or requests regarding this Privacy Policy, contact us at:
Email: hello@aiwizrd.com